Shipping policy

Overview

This Shipping Policy explains how Regeniq dispatches professional orders arranged through our website quotation process to customers in the United Kingdom, Pakistan and other destinations where supply is permitted.

Processing time

Orders are typically processed within 1–3 business days after quotation confirmation, payment arrangement (where applicable) and any required professional verification. Processing may take longer during high-demand periods, public holidays or where additional documentation is required.

Shipping methods

We use reputable courier and logistics partners appropriate to the product type and destination. Available service levels and costs are confirmed with your quotation.

Temperature-sensitive products

Some products require cold-chain or temperature-controlled handling. Such items are packed using insulated materials and, where appropriate, temperature-monitoring or expedited delivery. On arrival, store products according to the product labelling without delay.

Delivery estimates

• Pakistan (major cities): typically 2–5 business days after dispatch.
• Pakistan (other areas): typically 3–7 business days after dispatch.
• United Kingdom: typically 3–7 business days after dispatch.
• International: delivery times vary by destination and customs processing.

Delivery estimates are not guaranteed and may be affected by customs, weather, carrier delays or incorrect address information.

Shipping charges

Shipping fees are calculated based on destination, weight, service level and product handling requirements and are confirmed with your professional quotation.

Customs, duties and taxes

International shipments may be subject to import duties, taxes or customs fees payable by the recipient unless stated otherwise in your quotation. We are not responsible for delays caused by customs clearance.

Address accuracy

Please ensure your delivery address and contact phone number are complete and accurate. We are not responsible for failed delivery caused by incorrect information supplied with your quotation or order.

Lost or damaged shipments

If your order arrives damaged or appears lost in transit, contact us within 7 days of the expected delivery date with your order number and photos of any damage. We will work with the carrier to investigate and arrange an appropriate resolution in line with our Returns and Refund Policy.

Contact

Regeniq operates online for professional quotation and consultation across the United Kingdom and Pakistan.

Email: contact@regeniq.pk
Alternative: info@regeniq.life
Web: Contact page · Online consultation booking is available on the website.

We do not currently operate a public walk-in clinic counter. A future Regeniq Longevity Clinic is planned separately and is not part of this online storefront.

Last updated: August 2026