Privacy policy

Overview

Regeniq ("we", "us", "our") operates this website and supplies physician-focused regenerative wellness products to qualified healthcare professionals where local regulations permit. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, request a quotation, book a consultation or subscribe to professional updates.

This policy applies to visitors and professional customers in the United Kingdom and Pakistan. By using our website or submitting information to us, you agree to this Privacy Policy.

Information we collect

• Contact details: name, email address, phone / WhatsApp number, clinic or practice name, role and professional correspondence.
• Quotation and order information: product interest, delivery preferences, billing and shipping details when provided, and related support records. Regeniq currently operates on a quotation-only basis — we do not take card payment on this website.
• Consultation data: information you provide through contact forms, consultation booking forms and professional enquiry forms.
• Technical data: IP address, browser type, device information, pages viewed, and cookies or similar technologies used to operate and secure the site.
• Marketing preferences: whether you subscribe to professional updates and how you interact with our emails.

How we use information

• To respond to quotation requests, consultations and partnership enquiries.
• To verify professional status or eligibility where required before supply.
• To arrange professional supply, documentation and delivery where permitted.
• To comply with legal, regulatory, tax and record-keeping obligations.
• To protect the website against abuse, fraud and unauthorised access.
• To improve website performance, security and customer experience.
• To send professional updates where you have opted in. You may unsubscribe at any time.

Legal bases (where applicable)

Depending on your location, we process personal data on the basis of contract performance (or steps prior to entering a contract), legitimate interests (such as fraud prevention, professional supply and site security), legal obligation, and consent where required (for example, marketing communications).

Sharing of information

We do not sell personal information. We may share data with trusted service providers who help us operate our business, including logistics partners, email platforms, hosting providers, analytics (where enabled) and professional advisers. These providers may only use data as necessary to perform services for us and must protect it appropriately.

We may also disclose information where required by law, court order, or to protect our rights, customers, or the public.

International transfers

Because we serve customers in the United Kingdom and Pakistan, information may be processed in or transferred to countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

Security

We use commercially reasonable administrative, technical and organisational measures to protect personal information, including HTTPS on our website, access controls for business systems, and limited staff access on a need-to-know basis. No method of transmission or storage is completely secure; please contact us promptly if you believe your information has been compromised.

Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including quotation and supply records, tax and compliance requirements, and dispute resolution.

Your rights

Depending on applicable law (including UK GDPR where it applies), you may have the right to request access, correction, deletion, restriction, objection, or portability of your personal data, and to withdraw consent where processing is consent-based. To exercise these rights, contact us using the details below.

Cookies

Our website uses cookies and similar technologies that are necessary for security, session functionality, analytics and site operation. You can control cookies through your browser settings, though some site features may not work correctly if cookies are disabled.

Children

Our website and products are intended for professional and adult business use. We do not knowingly collect personal information from children.

Contact

Regeniq operates online for professional quotation and consultation across the United Kingdom and Pakistan.

Email: contact@regeniq.pk
Alternative: info@regeniq.life
Web: Contact page · Online consultation booking is available on the website.

We do not currently operate a public walk-in clinic counter. A future Regeniq Longevity Clinic is planned separately and is not part of this online storefront.

Last updated: August 2026